Telecommunities Canada

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Comment by MICHAEL( ROHIT SANYAL) on August 31, 2009 at 2:50pm

www.ecoutsourcingsolution.co.uk



About Us:

We designed a module base call center solutions suite to provide the maximum ease for interested companies. It is known as EC OUTSOURCING SOLUTION Solutions .

Please find some brief outline about it with summarize marketing plan.
Our experience has helped us evolve a tested and proven approach to Setup, Training, Outsourcing and Project Management of call centers known as EC OUTSOURCING SOLUTION Solutions.
This solution is consist of four independent module i.e. following

• Setting up an Offshore Call Center
• Training
• Outsourcing
• Project Management
. IT Goverance
. Hr Services

Setting up a Call Center (The Call Center Engineering) - An object oriented call center engineering approach gives our call centers the benefit of huge cost saving, technology independent architecture, unlimited expanding capability with the most competitive, cutting edge technology base solutions.

Training- The call center’s agent, supervisor and managers is the most valuable assets. We know importance of this and deliver a highly customize training on the basis of our experience and knowledge base with complete training manuals.
Outsourcing- After successful training and quality testing of agents and equipments we provide the best available project according to agent’s skills set. The project outsourcing commitment is limited only 50 seat each call center and collectively 250 seat.

Project Management (Call Center Campaign Management)

EC OUTSOURCING SOLUTION is a professional services company that offers end-to-end solutions. The project management is the most critical part of call center campaign management. We know importance of this segment, and provide a result oriented cost effective customize solution for every type of call center projects management. We provide two types of call center project management services i.e. following.

On Site Project Management-We deploy call center project manager in your call center. We integrate our consultants, project managers and coordinators tightly with our Clients’ organizations by placing them onsite– at the Client’s premises.
Remote Project Management-EC OUTSOURCING SOLUTION also provides a cost effective approach. By providing professional call center project management services by state of the art tele-monitoring and management services.,

For More Information contact Us

www.ecoutsourcingsolution.co.uk

Michael.jellybean@gmail.com
(Process Outsourcing & Management)
Outsourcing–Product & Process Outsourcing Division)

Comment by yapa chandralatha on May 6, 2009 at 12:03am

hi
Good day

I am glad to join Telecommunities Canada One good start to conduct a needs assesment in the communiies you setup Telecenters and come out with a scope of work to devel;op a project proposal and a business plan to approch funding agencies
thanking you
yapa

Comment by Bhakta Raj Ranjit on March 1, 2009 at 8:22pm

Dear Niranjan,
Hi! Thanks for your kind suggestions. I do have a proposal incorporating the following your suggestions.

1. Target community ans their issues
2. What you plan to do to change them
2. Expecrted impact from your initiative
3. How such impact is mesured

At present, I need name of donors/INGOs which love Nepal and Nepali that can provide grants from start up funds, some trainings, training materials and administrative cost for the first year. Once telecenters start to function, they will be financial sufficient from the second year.
I highly appreciate you if you could provide me name and address of donors/INGOs or any announcement regarding grants for telecenters.

I look forward to you.

Bhaktaraj

Comment by Silvia Caicedo on February 21, 2009 at 12:37am

Telecommunities Canada is holding its Annual General Assembly in Vancouver - this is one of the many events during the ICT Summit. The Summit is an event that takes place every year and brings together members of the Pacific Communities Network Association, NGOs, and government officials to debate the ways to improve access to and impact of ICT for rural communities in the province of British Columbia.

Follow the link to visit the event site complete with agenda and information about side events: ICT Summit.

Comment by Niranjan Meegammana on February 15, 2009 at 4:58pm

Hi Bhaktaraj
As yiu have setup the centers you are already one step ahead. This stage you are is is deployment of content and services. Since this is a masive job you may need to plan a project for a shoter period.

One good start to conduct a needs assesment in the communiies you setup Telecenters and come out with a scope of work to devel;op a project proposal and a business plan to approch funding agencies.e

This worked in our case,
see http://www.shilpasayura.org for a similar project that got funding from the government. They need a real case to fund. One idea for you to develop a good document with info on

1. Target community ans their issues
2. What you plan to do to change them
2. Expecrted impact from your initiative
3. How such impact is mesured

If you dont have e content in local language, it is a real issue to run telecenters.

Niranjan Meegammana

Comment by Bhakta Raj Ranjit on February 14, 2009 at 8:11pm

Dear Niranjan

Thanks for your kind guidance on the Valentine Day. I consider that your help is true love to all villagers of Nepal and Synergy Nepal! The following are my responses.

1. Have you Established Project Team, including mainly from volunteers ?
I have established 13 Telecenters Project Team (we have given Management Board) in respective remote villages. Each team has five to 9 members volunteers.
2. Have you selected places for Telecenters? Yes.
3. Does these places have electrucity and ocommunications ? All telecenters have electricity and connectivity of telephones. A few has already internet connection, remaining will have internet connectivity very soon.
I do have four computers, a printer, a photocopy machine, scanner, webcam, and other accessories for a telecener. Villagers/schools will provide tables, chairs, room for telecenters. They will generate operating cost like Telecenter manager, electricity, internet etc. once the telecenter will operate and or roll up.

I on behalf of Synergy Nepal is seeking support or grants for training, training materials, localization of training materials from English to Nepali cost, traveling cost, management cost, start up cost, micellaneous. Training like basic hardware, software, entrepreneurship, accounting, empowerment of youth and women.

Thanks again,
I look forward to you.
Regards,
Bhaktaraj

Please answer these and we will help you with some info

Comment by Niranjan Meegammana on February 14, 2009 at 11:33am

Dear Bhakta
You have a short question needing a long answer.a
Hardware is an important resource for a Telecenter. Since you have them, you need few other things

1. Have you Established Project Team, including mainly from volunteers ?
2. Have you selected places for Telecenters?
3. Does these places have electrucity and ocommunications ?

Please answer these and we will help you with some info

Niranjan

Comment by Bhakta Raj Ranjit on February 14, 2009 at 6:56am

Dear Niranjan,

Glad to know your progress and connection among telecenters.
I do have only hardware. I need different kinds of support. Any suggestions.

Comment by Niranjan Meegammana on February 14, 2009 at 5:25am

Hi People
I am from Sri Lantka , Telecenter Network Development, Capacity Building & Training, Content and Services, e Learning Research are my interests,

I am connected to over 500 Telecenters in Sri Lanka Supported by the government and local communities.
Our work is very interesting and lots of oppertunities to travel.

We like to establish RelaGtionships with Global Telecenter Communities to Learn and Share Knowledge and joint reseach for the advancement of rural societies challanged with communications.

Sri Lanka is a very good place for Telecenter Research and invite you all to connect with us.

Niranjan Meegammana
http://telecenter.ning.com

Comment by Bhakta Raj Ranjit on January 31, 2009 at 9:04pm

I am Bhakta Raj Ranjit from Nepal, a country of Mt. Everest. As a Chairperson of Synergy Nepal, going to establish 13 Telecenters in remote areas. I am seeking supports from interested friends living any part of the world as I do have only hardware.