Share 'Using Ning as a Helpdesk platform'

We've been discussing how to use the Ning platform (which runs this site) to run a Helpdesk. Ning is a social networking platform. We've hacked it to create an organizational website with strong community-building features. So... how can we hack it some more? Some ideas: Groups — See our guide on groups. Groups are mainly for collaboration. So this would be a great way to coordinate people runni…