Helpdesk
telecentre.org supports helpdesk services run by community partners around the world. Helpdesks provide telecentre managers with critical community development, business, and technical support. Many of them also link managers to networking, training, and knowledge sharing opportunities — important for isolated workers who want to connect with peers and experts.
For telecentres with regular Internet access, help is offered via a web portal, skype, blogs, chat, or e-mail group. Most helpdesk services also work proactively, compiling the best content on important topics and posting it to a knowledge base. For telecentres with limited or no connectivity, some helpdesks offer support via phone, fax, CDs, or periodic site visits.
A Spanish helpdesk will be launched soon, managed by the Centro Peruano de Estudios Sociales (CEPES). It will be a different in that it will be integrated into the Spanish telecentre.org community site.
Learn more
For telecentres with regular Internet access, help is offered via a web portal, skype, blogs, chat, or e-mail group. Most helpdesk services also work proactively, compiling the best content on important topics and posting it to a knowledge base. For telecentres with limited or no connectivity, some helpdesks offer support via phone, fax, CDs, or periodic site visits.
- Bengali, managed by the Bangladesh Telecentre Network
- English, managed by UgaBYTES in Uganda
- French, managed by the Fédération des Télécentres communautaires du Mali (FETEMA)
- Portuguese, managed by the Centro de Apoio à Informação e Comunicação Comunitária (CAICC) in Mozambique
A Spanish helpdesk will be launched soon, managed by the Centro Peruano de Estudios Sociales (CEPES). It will be a different in that it will be integrated into the Spanish telecentre.org community site.
Learn more
Last updated by telecentre.org Feb 18.
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This is an article by me published in Financial Times (page 10) on November 27, 2009.
http://www.ft.lk/epaper/index.php?option=com_blog_calendar&year=2009&month=11&day=27&modid=49
Failed Entities - Lessons for Managers
By Shanta R Yapa
The fin...
A coordination space for people working on the telecentre.org Academy, a global initiative to provide telecentre managers with ongoing training, capacity building, and professional development opportunities.
Alan's bicycle model has relatively lower operating cost in terms of vehicle depreciation and fuel-free operation, as compared to eTrike and eJeep.
The following Philippine mobile telecentre models could basically be the same in terms of cost of services and features (i.e., hardware, software, connectivity):
a. ePushcart (mostly made of wood and human-driven),
b. eTrike (a motorcycle with a ...
Remember u are working in a Hilly Terrain where bicycle transport is generally not done. Just to add here, I am part of a PPP model where we are setting up 30000 centers. Already 14000 are set up and balance to go. Both from offline and Online rev...
The Bank (or a similar facility like for example, TFC Finance Centre) that I am referring to is a facility that will take care of the Financial Management System of the Global Telecentre.org. Such a big network would require judicious management o...
Hello all,
As world leaders prepare to go to Copenhagen for the UN climate change summit, the rest of us can share our thoughts on this most topical issue here. Having watched the devastating effects of climate change via video clips from national...
I agree with you friend that the TCF should not be tied up with conditions or anything that accompanies the contributions of super or regional power, or other leading organizations that constraint us from moving towards our shared goal of solving ...
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